Results

• Product-managed the build of a construction orchestration tool and its associated E-Learning Platform to centralize tracking and management of all construction job types across divisions for Comcast’s Construction & Engineering organization

• Liaised with cross-functional Construction, Design, Finance, and Software Engineering teams to prioritize which features/user stories will best achieve the organization’s key objectives

• Drove feature & user story definition; Facilitated user research workshops, created UI/UX design mockups, performed user acceptance tests, and collaborated with Product, Software, QA, Scrum, & DevOps teams to ensure timely delivery aligned to roadmap and release cadence

• Notable metrics since 2019 launch: 5.2K Weekly Active Users; $500M+ in invoices processed; 140K+ Jobs, 900K+ Tasks Managed

• We partnered with design, hardware, and software engineering teams to support the development of a new IoT product for a large CPG company.

• We led client meetings to align on roadmap and release/sprint cadence; coordinated demos and user research studies.

• We successfully conducted UX studies to validate product hypotheses with consumers.

• Deliverables included a go-to-market strategy, roadmap, business case/presentations, UI/UX prototypes, hardware/firmware sensors, and multiple iOS/Android mobile product iterations

• Performed user/market research, customer discovery, product-market fit analysis; crafted a 6-month execution roadmap

• Coordinated sales process improvement efforts, including assessment, benchmarking, process redesign, and integration into business

• Determined go-to-market strategy to design, build, and implement a web-app Retail Banking platform targeted at Millennial customers

• Conducted primary and secondary end-user research via interviews, qualitative surveys, workshops, and industry reports to understand how Brazilian Millennials engage in Banking and create an ideal customer experience that serves their needs and wants

• Liaised with Data Science and Engineering teams to compare and contrast quantitative data on customer’s usage and engagement with existing products and services with qualitative data from primary research on customer experience

• Collaborated with Currency Transaction Reporting stakeholders and Legal Compliance Officers to determine an optimal approach to introduce more comprehensive filtering features and aggregation functionality to currency transaction reporting software

• Strategized product build and vendor engagement approach; developed an Agile project management plan, coordinated with project stakeholders to ensure deliverables were on track and that risks and issues were identified and remediated

• Devised business case and financial pro forma outlining how Tier 1 U.S. Bank can enable business revenue growth in lending and deposits, improve product time to market, increase operational stability, and augment customer engagement, while reducing cost and complexity of Core Banking Technology

• Piloted new lending system integration aimed to improve daily workflow for ~300+ employees; prioritized product requirements and features by troubleshooting system incidents, as well as escalating/triaging defects and enhancements

• Prepared procedures/training materials and educated stakeholders on transition of daily operations to new Loan Origination System

• Project managed a $170k risk mitigation effort raised from U.S. OCC Article IX consent order involving data profiling (statistical analysis for accuracy, timeliness, consistency, completeness, & integrity), data lineage (graphical representation of technical metadata), and data reconciliation (verifying accurate flow of records among systems)

• Collaborated with Engineering division on creation of the project definition outline, business and functional requirements documents, solution analysis & design documents, as well as, the change & implementation roadmap